COVID-19 and your customer experience
During this unprecedented health crisis, we want to make the health, safety, and accommodation to our customers a top priority. We have undertaken guidelines that include intensified cleaning regemines, adjusted customer care for your absolute convenience, and a dealership-wide responsibility to look after our employees health and yours. Read more to learn about next steps and updates.
Health and safety first. We urge that all employees stay home if they experience any symptoms. We have also kindly asked all staff members to refrain from shaking hands and to remain a safe distance.
Cleanliness. We have intensified the dealership cleaning regimen. There will be a continual rotation of staff throughout the day that will sanitize all surfaces, door handles, and everything that comes into human contact. Their routine will also include a deep clean after hours.
Supplies available. We will provide a generous supply of hand sanitizers, soap, and facial tissues for both Guests and Employees while on site.
Glove service. Every Sales Associate, Technician, Valet, and Lot Attendant will be given gloves and will have a fresh set for each vehicle serviced. Customers will also be given gloves when entering the dealership.
Everyone will do their part. Our entire staff has undergone instruction and health guidelines of the CDC. And, we have instructed our employees to take responsibility to clean and disinfect their areas multiple times a day–this includes keyboards, light switches, mouses, desks, etc.
Convenience won’t stop (in-store and virtual). For those that are unwell, or would prefer to not visit the store, we offer vehicle drop-off, pick up, and a drop-off box for all your service needs. We will also have all tools for shopping via online. This includes a virtual showroom, test drive, option to call/Facetime your sales associate, and to process all payments online.
If you have any questions or concerns, please don’t hesitate to contact the dealership. We are 100% dedicated to accommodating you and our staff at all times. We will be intensely monitoring for any updates on laws, codes, and guidelines via the CDC.
Additional Resources
The Shelly Automotive Group encourages customers, employees, and community members to reference the below list of various resources regarding the novel coronavirus (COVID-19).
Center for Disease Control and Prevention
www.cdc.gov/coronavirus/2019-ncov/
California Department of Public Health
www.cdph.ca.gov/covid19
Orange County Health Care Agency
www.ochealthinfo.com/novelcoronavirus
Prevention Techniques
The California Department of Public Health recommends practicing common sense public health measures to help combat the spread of the coronavirus. These measures include:
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when you are sick. Avoid close contact with people who are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces.
